Refund and Cancellation Policy

This policy supplements the Terms and does not limit any mandatory right under Nigerian consumer law or other applicable law.

Cancellation

You can turn off automatic renewal in Billing before the next charge. Access normally continues until the paid term ends. Cancellation does not itself refund an already supplied period. For account-specific assistance, email billing@blinkhost.me from an authorised address.

When we consider a refund or service remedy

We will investigate: a duplicate or unauthorised charge; a verified billing error; a paid service not supplied; a material, persistent defect BlinkHost cannot restore or re-perform within a reasonable time; a charge after timely cancellation; or another circumstance where law requires a remedy. Depending on evidence and impact, the remedy may be restoration, re-performance, credit, extension, proportionate refund or full refund.

We generally do not refund a correctly charged and substantially supplied period for change of mind, unused capacity, customer configuration, third-party failure outside our control, policy enforcement caused by the customer, or a request that lacks verifiable account and transaction evidence—unless mandatory law requires otherwise.

How to request review

There is no instant refund button. Email billing@blinkhost.me from an authorised account with organisation and invoice, non-secret transaction reference, charge date and amount, concise reason, requested outcome, relevant evidence and whether a bank/payment dispute is open. Never send card numbers, CVV, passwords or secrets. We may verify identity and ask focused questions.

Tax, fees and timing

Refunds are returned through the original method where feasible. Provider and bank timing varies. Customer tax is refunded where the taxable supply is reversed and applicable law permits or requires it; we do not describe statutory tax as automatically non-refundable. Processor fees charged to BlinkHost are not deducted from a customer's approved refund unless they were separately and lawfully disclosed as a customer charge. We prevent duplicate recovery where a chargeback and refund concern the same payment.

Abuse prevention and disputes

We review account history, service evidence, prior remedies and payment-provider state. Fraud, material misrepresentation or repeated duplicate claims may be rejected and investigated. A refusal will state the principal reason where lawful. You may reply with missing facts, use a lawful chargeback process, or complain to the FCCPC or another competent authority.

Microsoft Marketplace purchases

For a purchase billed by Microsoft Marketplace, request cancellation or an eligible refund through the process shown in Microsoft Marketplace and contact billing@blinkhost.me when BlinkHost service evidence is needed. BlinkHost cannot promise, issue or alter a Microsoft invoice or refund outside Microsoft's supported process. We will update product access after Microsoft confirms the resulting subscription state. Mandatory consumer rights continue to apply.